Frequently Asked Questions


The box I received shows a different product from what is inside it.
To be environmentally-friendly and to offer you competitive prices, we re-use all our packing materials.
It looks like my box has been opened and re-sealed.
We inspect many of our products before shipping them to be sure that they are undamaged and complete. Please contact us right away if there is anything missing from your shipment.


I can't see any images on your site, and I use the Kaspersky 2012 antivirus program.
This problem happens on multiple web sites.
  1. Go to the Web Anti-Virus panel in Kaspersky.
  2. Add our site to your trusted URLs by typing in the following, including the asterisks:*
  3. Wait a few minutes.
  4. Clear your browser's cache.
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